What are the benefits of creating a J&M Davidson account?
Creating a J&M Davidson account allows you to:
- store multiple shipping and billing addresses to expedite your checkout
- save the contents of your shopping bag for later
- easily access your current order details and history
- save credit card information to checkout more quickly
- manage your saved items
- add items to your wish list
- review your store credit (in case of the purchase of a gift card or a return)
How do I Change my account details?
Go to My Account and sign into your account using your email address and password. Click 'Account information' and update, remembering to 'Save'.
What do I do if I have forgotten my password?
Please visit My Account, select 'Sign in' and then 'Forgotten password?'. We will email you a new password. For security purposes, we may request further information to verify your identity.
How do I place an order?
Depending on availability and shipping address, purchases may be made directly through jandmdavidson.com. You can contact us at 020 8969 2244 or via email at firstname.lastname@example.org. Please note we are available Monday-Friday from 10am-6pm (GMT/BST).
Please note: Customers are limited to 3 orders per month with no repeat items. We may cancel orders if this limit has been exceeded. If you have any queries regarding an order you would like to place, then please do not hesitate to contact us on email@example.com.
How will I know that J&M Davidson has received my order?
We will send an order acknowledgement email within 24 hours. Please Contact Us with your order details if you do not receive this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been shipped.
If an item is out of stock is there a way I can be notified when it becomes available?
For queries about out of stock items, please Contact Us.
Can I cancel or modify my order?
If you wish to cancel or modify your order, please send an email to firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
If you have received your order and need to return it please refer to the return instructions included with your shipment.
Please note that a return of an order or part of an order must be processed within 14 days of initially receiving the order.
To cancel an order, you must clearly inform us:
- by completing and returning the cancellation form from the order history page
- by email at email@example.com or by telephone on +44 (0)20 8969 2244, giving us your name, address and order reference.
Once we receive your returned item, we will process a refund, or an exchange as requested.